Our Exchange and Refund Policy

ExSeed Health will exchange/refund based on the terms of this exchange and refund policy provided:

  • The claim is made within 14 days of purchase
  • The information provided is complete and accurate
  • Submitted evidence supports the claim that the goods are unused
  • The product has not, in our opinion, been mis-handled or used for other than the person intended
  • For orders exceeding £1,000, please note the payment portal fees are non-refundable.

Filing a claim

Damaged product:

If you receive a damaged ExSeed Health test kit or other product, please submit a claim via:
The ExSeed Health website: exseedhealth.com/contact/ or e-mail ExSeed Health: info@exseedhealth.com.
*Do not return the goods unless by ExSeed Health. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):

  • Where the product was purchased
  • Order number
  • First and last name
  • Shipping address
  • E-Mail
  • A picture of the damage with a short description

Received the wrong product:

If we mistakenly shipped you the wrong product, please submit a claim via:
The ExSeed Health website: exseedhealth.com/contact/ or e-mail through ExSeed Health: info@exseedhealth.com.
*Do not return the goods unless requested by ExSeed Health. We will provide a replacement once we receive and verify the following information (please provide with your claim):

  • Where the product was purchased
  • Order number
  • First and last name
  • Shipping address
  • E-Mail
  • A picture of the product label on the outside of the box

Ordered the wrong product:
If you ordered the wrong product & the order was in the shipping/delivery process, submit a claim via:
The ExSeed Health website: exseedhealth.com/contact/ or e-mail through ExSeed Health: info@exseedhealth.com.
*Do not return the goods unless requested by ExSeed Health. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):

  • Where the product was purchased
  • Order number
  • First and last name
  • Shipping address
  • E-Mail
  • A picture of the product label on the outside of the box
  • A picture that shows the shrink-wrap is still in place and package is unopened.

Warranty policy

Merchandise is covered under full warranty by ExSeed Health Test and is warranted to perform according to the manufacturer’s written/published claims.

Right of refusal

ExSeed Health Sperm Test has the right to refuse a claim if, in our opinion, the merchandise was mis-used, used for a purpose other than the intended one noted on the package labeling, inappropriately handled, or the claim exceeded the reporting timeframe from date of purchase.

Returns

The ExSeed Health Test is a non-returnable item due to the fact that it is an over-the-counter medical product and cannot be placed back into stock once shipped. So please, do not ship the product back to us unless we request it.